How much technical support do you offer?
We offer technical support via E-mail at support@denverwebhost.com, fax and telephone during our normal business hours.
We also offer after-hours technical support 24 hours a day, seven days a week. Please note however that due to the limited number of personnel working after-hours, response times will be longer than during business hours.
We prefer email because it gives us a chance to research your problem if necessary, before giving you an answer, and also because we will have a record of the problem and the solution.
We have someone on-call on the weekend for network-related emergencies.
Which HTML editor should I use to create my website?
Denver Web Host does not recommend one HTML editor over another and there are a myriad of choices for you to use. Some of the most popular include:
How do I upload files to the webserver?
You will use either an FTP (File Transfer Protocol) program, FrontPage, or a utility built into your HTML editor to upload. For more information, please see our FTP Instructions.
How do I upload my site using Microsoft FrontPage?
Microsoft FrontPage includes its own means of transferring files. Please see our FrontPage Quick Start.
How do I get my home page to load automatically?
Name your entry page "index.htm" or "index.html". If both are present in the directory, the "index.html" will load. Be sure to name everything in lowercase, not "INDEX.HTML". Also, this file must to located in your home directory, which is the first directory you see when accessing the Web server via FTP. You may include an index file in subdirectories, and give the URL as the path to the directory, as in http://www.denverwebhost.com/support
The default home page name on the NT server is default.htm.
If I experience problems connecting via FTP, what can I do?
First check your username and password. Your username must be typed in lower case. The password must be typed exactly as shown; like most things on a Unix server, it is case sensitive. Often, in a non-serif font, I (capital eye), l (lowercase ell) , and 1 (the number one) look very similar, or exactly the same, as is also the case with 0 (zero) and O (capital O).
Email support@denverwebhost.com. Please include any specific error messages you are getting. Sometimes misconfigurations on the ISP's end can prevent you from logging in. If this is the case, we can usually give you the information necessary for your provider to resolve the problem.
What file name types will my webserver accept?
Denver Web Host uses BSDI Unix for all virtual hosting, except for the Windows NT plans. In the Unix operating system, all filenames are case sensitive. This means that if you upload your files in upper case letters, then your HTML's references must also match the case. The easiest way would be to keep everything in lower case. Sometimes files are received on the server in upper case even though they were lower case on the user's computer. If this happens, check your FTP software's manual or online help file for an option to "force lowercase".
Also do NOT put spaces in filenames .We suggest that you use file names that are acceptable for DOS/Windows 3.x. Long file names with special characters tend to cause more trouble than they are worth.
How do I create sub-directories within my website?
We recommend using the "create directory" feature in your FTP client software. If it is not apparent how to do this, please consult your manual or the online help file.
How can I make sub-websites within my domain?
To simulate a sub-Web site, you have to create a new directory (or folder for MAC users) and then upload the main loading page (index.html) to that directory. You can set up as many sub-Web sites as you wish. Denver Web Host only charges additional fees if you exceed the allotted disk and data transfer limits that are established in your pricing plan.
How can I set permissions on files and directories?
Unix uses the "chmod" command to set user permissions on files, and to mark a file as executable. Most FTP software includes an option to do this.
What kind of server will my site be stored on?
The technology in our inventory is continually changing. Please see our network overview for more information. Denver Web Host Systems and Network Architecture.
How can I set up my mail forwarding options?
By default, ALL mail sent to your site (anything@domain.com) is set up to automatically forward to the email address that was provided when your account was set up.
You can also set up specific aliases at the site that can be forwarded to someone else's e-mail address. For example: sales@yourcompany.com could be forwarded to bob@localprovider.com.
To set up specific aliases or to change your default email address just visit the customer control panel and update as needed.
How do I configure POP email accounts?
POP email accounts can be configured online in your account control panel. Please see our separate POP Email FAQ for more information.
Why is my contact email address important?
Your email address is important in two ways:
It is the contact address for Network Solutions's record of your domain and any communication from Network Solutions will come to this email address. It is very important that Network Solutions be able to reach you regarding your domain; not keeping your email address current with Network Solutions may cause delays in changes you might wish to make to your domain name record.
It is the email address we use to contact our hosting clients with important messages, and it is also the address through which any changes to your account must be made.
How do I register my site with search engines?
We recommend that you register your Web site with the major search engines by using SearchSubmit.
How can I see the statistics for my site?
All Denver Web Host accounts have access to three statistical analysis packages. These can be accessed from your customer control panel (http://www.yourdomain.com/cpanel). For additional details on the statistics we provide, please see our Statistical Information.
