How do I upgrade to another Denver Web Host plan?
Send email to hosting@denverwebhost.com and be sure to mention the domain name of the account you wish to upgrade. You can also change this through the "Account Profile" section of the domain control panel. We will upgrade your account and pro-rate billing based on the unused portion of monthly rates collected in advance. The upgrade does not affect your current account, except for the new features available to you.
How can I update my account contact information?
You can change your billing address, email address and any other contact info with us and with Network Solutions by e-mailing us with the changes at hosting@denverwebhost.com. We will handle notifying Network Solutions of the changes for you.
Why is my "contact email address" important?
Your email address is important in two ways:
It is the contact address for Network Solutions's record of your domain and any communication from Network Solutions regarding your domain will come to this email address. It is important that Network Solutions be able to reach you regarding your domain; not keeping your email address current with Network Solutions may cause delays in changes you might wish to make to your domain name record.
It is the email address we use to contact our hosting clients with important messages, and it is also the address through which any changes to your account must be made.
Can I change my FTP userid and password?
You cannot change your User ID. But, you may change your password. Please e-mail us your new password, or request that we assign you a new one or change it in the the domain control panel. Be sure to include your domain name, current User ID and Password and send the request to: support@denverwebhost.com. This request must come from the "contact email address" for the account.
How can I contact Denver Web Host directly?
We make every effort to be as accessible as a fast-growing company on the Internet can be. You can reach us during business hours at the number: (303) 508-7686.
When you call us, if you are routed to voice mail, please leave us a message. We do return calls. Please include your name, your domain name or host number, your telephone number, and your email address in the message.
Please note that afterhours and weekend tech support is by email only - except in emergencies. Our sales staff works Monday - Friday, 6:00am to 4:00pm MST. Email / calls to sales afterhours will be returned the next business day.
For E-mail contact, see our list of addresses.
How will I be billed for Network Solutions charges?
Network Solutions will bill Denver Web Host for your domain name, and we in turn will bill you directly. This allows us to resolve any issues with the domain name registration without bothering you.
Who can I contact for billing questions?
Questions regarding Invoicing and Payment Procedures should be referred to Denver Web Host billing department at billing@denverwebhost.com.
